Flower Care Telegram Bot for a Flower Shop

A Telegram bot for a flower shop that helps customers care for their bouquets after purchase and provides tailored recommendations for different flower types.

Problem

After buying a bouquet, customers often have the same care-related questions: how much water to use, how to trim the flowers, where to keep the bouquet, and how to extend its freshness.
The main goals were:

• provide useful information to the customer right after purchase
• reduce the number of repetitive questions to the flower shop
• make care recommendations easy and accessible through Telegram
• organize instructions by flower category
• improve the post-purchase experience and customer loyalty

Process

The project was built around customer convenience, a simple interaction flow, and clear navigation inside the Telegram bot.

• designed the post-purchase user flow inside the bot
• implemented a welcome flow for new users
• added buttons for selecting the relevant flower category
• created separate care guides for different bouquet types
• focused on making the information short, clear, and useful
• made the solution convenient for both customers and the business

Solution

The final result was a Telegram bot that helps customers care for bouquets after purchase while reducing support load for the flower shop.

Key solutions delivered:

• Telegram bot for post-purchase support
• customer welcome flow
• flower-specific care tips
• button-based navigation by category
• structured care instructions
• reduced repetitive customer questions
• improved post-purchase customer experience

Result

The result was a simple but useful service tool that improves the customer experience after purchase and helps the flower shop stay connected with customers for longer.The solution reduced repetitive questions, made care recommendations easier to access, and added extra value to the purchase without requiring complex infrastructure.

https://t.me/Line\_of\_Flowers\_bot